Privacy Policy

Introduction

At Faversham Tyre Service (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase tyres, or use our fitting services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Information We Collect

• Personal details – name, email, phone number, billing/shipping address.
• Vehicle details – registration number, tyre size, model.
• Payment details – processed securely through trusted payment providers (we do not store full card information).
• Booking information – preferred fitting time, chosen branch, or mobile fitting location.
• Website usage data – IP address, browser type, pages visited, collected via cookies.

2. How We Use Your Information

We use your data to:

• Process and deliver tyre purchases.
• Arrange bookings and fitting appointments.
• Contact you with order confirmations or service updates.
• Improve our website, services, and customer support.
• Send you offers and promotions (only if you’ve consented).
• Comply with legal and tax obligations.

3. Legal Basis for Processing

• Contract – to fulfil tyre sales and fitting services you request.
• Consent – for marketing communications or non-essential cookies.
• Legitimate interests – to improve our services and prevent fraud.
• Legal obligation – to keep necessary business and tax records.

4. Sharing Your Data

We only share your data with trusted third parties when necessary, including:

• Payment providers (for secure transactions).
• Delivery/courier companies (for tyre delivery).
• IT and website service providers.
• Advertising/analytics partners (only with consent).

We never sell your personal data to third parties.

5. Data Retention

We keep your personal data only as long as necessary:

• Order & booking records – up to 7 years (for tax/legal compliance).
• Marketing data – until you withdraw consent.
• Cookies & analytics – as set out in our Cookies Policy.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain processing.
• Withdraw consent for marketing at any time.
• Data portability (receive your data in a usable format).

To exercise your rights, please contact us at faversham.tyres@hotmail.com.

7. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption, secure payment gateways, and restricted access to sensitive information.

8. Cookies

We use cookies to make our website work smoothly, remember your preferences, and analyse site performance. For full details, see our Cookies Policy.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from children under 16.

10. International Transfers

We primarily store your data in the UK. If data is transferred outside the UK (e.g., through service providers), we ensure appropriate safeguards such as UK-approved standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.